Frequently Asked Questions

  1. What’s my size? (Size chart)
  2. How do I use my Cadence insoles? (Directions for Use)
  3. Who can benefit from Cadence insoles?
  4. How do I clean my Cadence insoles?
  5. What kind of shoes can I wear with my Cadence insoles?
  6. Can I wear Cadence insoles if the factory insole is not removable?
  7. Will I feel any changes to my footwear?
  8. How long will it take to get use to my Cadence insoles?
  9. Can I add a varus wedge, post, metatarsal pad or other external addition to my Cadence insoles?
  10. What if I have diabetes or a foot deformity?
  11. With what kind of conditions can Cadence insoles help with?
  12. The Cadence Guarantee
  13. Shipping and Return Policy

Size Chart

Please note: Shoe size may vary from your actual foot size. For most accurate sizing and optimal fit, choose the insole size that most closely matches your foot size.

For example: you walk into a shoe store, get your foot measured by the classic metal foot size measuring thingy (A Brannock Device) and it tells that you are a size 9 (Men’s). The nice salesperson brings you the 3 pairs of shoes you want to try on, all size 9, but 3 different brands. One is too big, another too small and one just right. You like the smallest of the 3, but have to size up to a 9.5 shoe in this particular brand to fit your size 9 foot; you buy it. You want to put a Cadence insole in the shoe? Because your foot size is a 9, buy the Cadence Men’s 8-9, Women's 9-10.


Directions for Use

Remove existing insole from shoes and replace with Cadence insoles. If needed, trim around the toe portion of insole for better fit by placing the old footbed on top of your Cadence insole with the heels lined up and trace a line around the toe and trim with scissors. Trim only the toe area and be careful not to trim them too short. Wear for a few hours daily until feet adjust to correction. Then wear full time.


Who can benefit from Cadence® insoles?

Anyone who spends time on their feet or participates in sport, from runners, hikers, walkers, and golfers, to busy executives or service personnel can benefit from Cadence insoles. Shoes are the first line of foot comfort and support, and the insole is what your foot contacts and feels. Cadence™ insoles can provide lasting comfort, support, and improved fit. You don’t need to have a “problem” or pain to benefit from Cadence insoles.


How do I clean my Cadence® insoles?

Hand wash using warm water and mild soap and air dry. Do not machine wash, dry or iron.


What kind of shoes can I wear with my Cadence® insoles?

Cadence insoles can be worn in a wide variety of shoes including, but not limited to, running shoes, walking shoes, hiking shoes and boots, golf shoes, tennis shoes, basketball shoes, ski boots and medium to high volume casual and dress shoes. If the shoe has an existing insole that is removable then remove it before inserting your Cadence insole. If the factory insole is not removable, loosen the laces (if it has laces) and try putting your Cadence insole on top. Re tie the laces making sure there is room for the toes and your heel does not easily lift out of the shoe when walking.


Can I wear Cadence® insoles if the factory insole is not removable?

In many cases yes, but it depends on the individual shoe. You will need to try it on an individual basis to see if it fits properly. Loosen the laces of the shoe, insert your Cadence insoles, put your foot in the shoe and adjust the laces to a comfortable fit. Be sure there is room for the toes and your heel does not easily lift out of the shoe when walking.


Will I feel any changes to my footwear?

Some people do, some don’t. It often depends on the individual shoe and depth of the foot bed. Most factory insoles are easily removed and you want to do that before inserting your Cadence insole. After inserting your new insole, put on your shoe and lace it up. You may not feel anything other than a more cushioned and comfortable fit or you may feel improved support with added comfort.


How long will it take to get used to my Cadence® insoles?

It may not take any time to adapt to your insoles or it may take a few days of wear. Everybody is different so there is no hard rule.


Can I add a varus wedge, post, metatarsal pad or other external addition to my Cadence® insoles?

Yes! This is a common practice and very effective. Your Cadence insoles can be fine-tuned with wedges, posts, heel lifts and other additions. Most of these devices are self-adhesive and quick and easy to apply to help tailor your Cadence insoles to meet individual needs.


What if I have diabetes or a foot deformity?

If you have diabetes, poor circulation, lack of sensation in your feet, or unusually shaped or deformed feet, consult your health care professional before using our product to ensure appropriate treatment and care.


What kind of conditions can Cadence® insoles help with?

Replacement insoles have been shown to be effective in helping alleviate many common conditions associated with repetitive impact activities and excessive pronation including plantar fasciitis, achilles tendonitis, “shin splints”, patellofemoral pain, and iliotibial band friction syndrome among others. If you have pain, consult your health care professional before using our product to ensure appropriate treatment and care.


The Cadence® Guarantee

At Cadence Insoles, your satisfaction is important to us. We believe we produce a superior product at a tremendous value and are confident you will agree. However, if for any reason you are not satisfied, you can return them within 30 days of purchase for a full refund or exchange. Please note: this guarantee is for online purchases only. Retail store returns are subject to the return policy of that store. Also note that Cadence insoles may require a short adaptation period.


Shipping and Return Policy

We ship to the United States and Internationally using United States Postal Service. Shipping days are Monday thru Saturday (non-holidays). We make every effort to ship within 24 hours of receiving your order. If you do not see your country listed on the drop down menu upon checkout, please e-mail us and we will get your insoles to you!

If an item is out of stock, it may take up to four weeks for the item(s) to be shipped. You will be notified via e-mail if an item is not available.

An order containing multiple items may receive a volume-shipping discount and therefore the total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart.


FREE SHIPPING

We offer FREE SHIPPING(!) when you order 4 pairs. Please contact us for shipping rates greater than 4 pairs.


Returns and Exchanges

At Cadence Insoles, your satisfaction is important to us. We believe we produce a superior product at a tremendous value and are confident you will agree. However, if for any reason you are not satisfied, you can return them within 60 days of purchase for a full refund or exchange. Please note: this guarantee is for online purchases only. Retail store returns are subject to the return policy of that store. Products with excessive wear and tear, incorrect care, or that have worn down simply due to extended use will not be covered by our warranty. Please note: Cadence insoles may require a short adaptation period so we ask that you allow for 5 days of regular use before determining whether or not you are satisfied.

To return merchandise, please follow these steps:

  • Download the Return and Exchange Form.
  • Complete the Return and Exchange Form and include it with the merchandise you are returning or exchanging. A copy of your Packing List (sent with your order) and the merchandise in the original shipping carton.
  • Send via a trackable method such as USPS Mail Delivery Confirmation, UPS or Federal Express to:

Cadence Insoles
Attn: Returns
110 S. Mary Ave
Suite 2-145
Nipomo, CA 93444

Cadence Insoles is not responsible for packages lost in transit.

Please note:

  • Shipping and handling charges are not refundable.
  • Once we receive your return, please allow up to 15 business days for your credit to be processed.
  • For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above.
  • Returns are typically processed within 15 business days of our warehouse receiving the physical merchandise.
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