Shipping and Returns
We ship to the United States and Internationally using United States Postal Service. Shipping days are Monday thru Saturday (non-holidays). We make every effort to ship within 24 hours of receiving your order. If you do not see your country listed on the drop down menu upon checkout, please e-mail us and we will get your insoles to you!
If an item is out of stock, it may take up to four weeks for the item(s) to be shipped. You will be notified via e-mail if an item is not available.
An order containing multiple items may receive a volume-shipping discount and therefore the total shipping and handling cost may be lower than the sum of individual shipping charges appearing in your cart.
We offer FREE SHIPPING(!) when you order 4 pairs. Please contact us for shipping rates greater than 4 pairs.
Returns and Exchanges
At Cadence™ Insoles, your satisfaction is important to us. We believe we produce a superior product at a tremendous value and are confident you will agree. However, if for any reason you are not satisfied, you can return them within 60 days of purchase for a full refund or exchange. Please note: this guarantee is for online purchases only. Retail store returns are subject to the return policy of that store. Products with excessive wear and tear, incorrect care, or that have worn down simply due to extended use will not be covered by our warranty. Please note: Cadence™ insoles may require a short adaptation period so we ask that you allow for 5 days of regular use before determining whether or not you are satisfied.
To return merchandise, please follow these steps:
- Download the Return and Exchange Form.
- Complete the Return and Exchange Form and include it with the merchandise you are returning or exchanging. A copy of your Packing List (sent with your order) and the merchandise in the original shipping carton.
- Send via a trackable method such as USPS Mail Delivery Confirmation, UPS or Federal Express to:
110 S. Mary Ave
Nipomo, CA 93444
Cadence™ Insoles is not responsible for packages lost in transit.
- Shipping and handling charges are not refundable.
- Once we receive your return, please allow up to 15 business days for your credit to be processed.
- For exchanges, we recommend placing a new order to expedite your purchase. We will process your return as above.
- Returns are typically processed within 15 business days of our warehouse receiving the physical merchandise.